FAQ | Attention Cat Lovers

FAQ

How long will it take to receive my order?

We use fast shipping methods to expedite delivery of your items. Please allow 7-20 business days for delivery after your payment has cleared. Please allow an additional 3 to 5 business days for processing your order prior to shipment. Deliveries may be delayed during the busy holiday seasons around Christmas, new year, and Chinese new year. If you have not received your order within this time frame please allow an additional 2 weeks before contacting our customer care team via email on meow@attentioncatlovers.com to check on the status of your order.

Am I able to track my order during shipment?

Absolutely! All our orders are trackable. Once payment is cleared and we've shipped your order we'll send your tracking number within 3-5 business days via email once we receive it from our shipping company. Please allow 3-5 business days for the tracking status to be updated.

Which countries do you ship to?

We ship worldwide however our main customers are from the United States, Canada, Europe, Australia, and New Zealand.

I've only partially received my order. Where is the rest of my order?

On their way! We ship out orders from multiple suppliers. Therefore you may receive some items before others. Orders may arrive at different times and have different tracking numbers.


My order is missing parts or is broken. What do I need to do?

Please contact our customer care team on meow@attentioncatlovers.com and we'll help you resolve the problem!


I'm not happy with my purchase. I'd like a refund.

We understand people may change their mind about a product before, during and after their purchase. Please contact our customer care team on meow@attentioncatlovers.com and we'll help you achieve a desired outcome.